InfraredUK supplies products that are built to last and we are around to stand by that.
Our products are built to a high standard and sold at reasonable prices with high energy efficiency and eco-friendly low running costs so you can be sure that you have made the right choice when buying from us.
Our comittment to service is paramount too, as we want you to have a great experience not only at the time you buy from us but also when you use the product.
InfraredUK provides you with a 2 year guarantee on all appliances which is valid from the date of purchase. Additionally, all accessories are guaranteed for 1 year from the date of purchase.
Retain your original invoice/receipt as it will be required as proof of purchase, but there is no need to register for your warranty to be valid. It starts automatically for you the day you buy from us.
Should your heater or accessory fail due to material, manufacturing or workmanship defect, we'll repair or replace it for you with new or reconditioned parts or products free of charge, provided that you:
1. Return the heater to us ensuring that it is properly packaged, shipped and insured at your own cost and risk;
2. Provide us with your original proof of purchase;
3. Complete a warranty claim form and include it with the returned item;
4. Provide us with photographic and video evidence of the product defect in the installed position if requested.
Any damage incurred or deemed to have been incurred whilst in transit to us will not be covered by this warranty.
Repaired or replaced heaters will be returned to you by our courier free of charge.
If we are unable to repair or replace a defective heater then we reserve the right to offer a discount towards a replacement that will be at our absolute discretion and take account of wear and tear, the age of the heater and its condition.
Upon receipt of the heater and following inspection and testing we deem the heater is not faulty or the fault is in breach of these warranty terms, we will inform you and you will be responsible for the delivery and packaging costs of having the appliance returned to you.
The warranty will not apply if in our judgement, the heater fails due to physical damage to the heater including heating elements, covering of the heater or any direct obstruction of the heater causing overheating, handling, storage, accident, abuse or misuse, has been used in a manner not conforming to our product instructions, has not been installed strictly according to our installation instructions, has not been maintained in accordance with the instructions, has been modified in any way, or has any serial number removed or defaced.
Any heater that is being used for a purpose other than personal comfort (for example: commercial and industrial), use outdoors except in accordance with installation instructions for outdoor heaters or allowing water ingress not covered by the stated IP rating will not be covered under this warranty. Exclusions also include any heater that is not fully protected by a suitably rated RCD and fused spur or circuit breaker, and supply voltage outside of the stated input voltage of the heater.
Repair or attempted repair by any person who is not an authorised representative/repairer will void this warranty.
The warranty excludes fair wear and tear such as discolouration of the heater due to use, atmospheric or environmental conditions, proximity to coastal location, air pollution, ultra-violet radiation or general weathering.
Our maximum liability under the terms of this warranty at any time is limited to the purchase price of the heater.
InfraredUK Ltd will in no way be liable for any consequential losses or secondary charges including but not limited to the cost of removal of the heater and installation of the repaired or replaced unit, electricians inspection fees, professional fees, electricity fees and the fees of tradespeople’s subsequent repair work or damage to material items in the property.
The warranty is given under English law. If any part of this warranty is deemed unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other parts of the warranty will not be affected. These terms do not affect your statutory rights.